FAQ

You might have a few questions before getting started. We’ve got you covered!

 

  • A visual identity is so much more than a logo. It is a holistic system strategically set up to establish your voice through every touchpoint and build a lasting relationship with your audience. For this reason, we don’t offer single-logo design. Instead, we’ll build you a strategic visual identity that will grow with you over time.

  • A website is often the most important touchpoint in a brand’s ecosystem. As such, it needs to be visually and strategically aligned with your greater brand identity. For this reason, we only build websites for existing clients or established businesses that already have a strong brand foundation and identity system.

  • We love Squarespace because of its collaborative nature, flexibility, and easy-to-use interface. It’s completely customizable using CSS (see below!), and it gives you the autonomy to make changes easily in the future. While we find that it fits most of our clients’ needs, sometimes another platform is a better fit. If that’s the case, we’ll work with a developer to bring your site to life.

  • CSS is code that is used to style websites. Depending on the project, we’ll start with a Squarespace template or blank slate and apply CSS to transform it into a completely customized design that is unique to your brand.

  • Strategic design is an important investment that can benefit your business now and in the long term. Because every project is different, we create custom proposals that are uniquely tailored to your needs and representative of the value you are getting.

  • Absolutely! A non-refundable deposit is required to book any project, and the remainder can be broken up into monthly or milestone payments. Once the project is paid for in full, we’ll transfer the final deliverables to you.

  • The average brand identity and website project takes roughly four months. However, every project is unique, and timelines can vary depending on your needs and goals. Please reach out for specifics about your project!

  • Our services are high-touch, in-depth, and collaborative. To ensure that we show up to every project with focus and dedication, we only take on two or three projects at a time on a first-come, first-serve basis.

  • We work with established small businesses that are ready to invest in their future and scale their impact. They have a clear idea of their business goals, their offerings, and their audience. We primarily support service providers and organizations across a range of industries. However, if you’re any organization doing good in the world and ready to invest in design, we’d love to talk.

  • We work best with action-takers, decision-makers, and people who are ready to make things happen. This is a highly collaborative process that requires you to show up with openness and trust. If this sounds like you, we can’t wait to get started!